Short, practical guides for running your loyalty programme. Most of them take a minute to read and can be done between customers.
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Start here
- What is LoyalPack?A stamp card that lives in your customers’ phones, with no app for them to download and no hardware for you to buy.
- Create your first Loyalty ProgramSet up a stamp card in a couple of minutes: how many stamps it takes, what the reward is, and where customers sign up.
- Launch checklist for a new loyalty cardTen minutes of checks before your first customer scans, so nothing catches you out at the counter.
- Print and display your enrolment QR codeWhere to find your printed signs and your QR code, and where to put them so customers actually join.
- How to scan a customer's cardOpen the counter app, point it at their card, and see who they are and how many stamps they have.
- Add a stamp after a purchaseOne tap once you have scanned, plus what happens if you tap twice or the card is full.
- Spend a customer rewardWhat to tap when a card is full, and what happens to the stamps afterwards.
- Keep a reward for laterWhat Not this time does, why the customer keeps both the reward and the visit, and what you see on every scan afterwards.
All guides
Getting started
- What is LoyalPack?
- How LoyalPack works for your business
- How LoyalPack works for customers
- Create your first Loyalty Program
- Design your card before you sign up
- Launch checklist for a new loyalty card
- What customers need to use LoyalPack
- Apple Wallet and Google Wallet: what customers see
- Someone sent me a LoyalPack demo card
Card design
Customer enrolment
- Print and display your enrolment QR code
- Print a Table Talker or a Counter Sign
- Share your card sign-up link
- Share your card on social media
- Test your enrolment flow before going live
- Help a customer add the card to Apple Wallet
- Help a customer add the card to Google Wallet
- What to do if a customer cannot add the card
- Choose what enrolment asks customers for
- Customers can share their card
- Customer privacy and what details are stored
Scanning and stamping
Earning and spending rewards
Messages
- Send a message to your customers
- How messages reach Apple Wallet and Google Wallet
- Choosing who a message goes to
- Writing a message customers are glad to get
- See what happened to a message
- A customer did not get your message
- Birthday rewards and messages
- Scan updates
- Reminders
- Tell customers where you are trading today
Account and billing
Troubleshooting
- I cannot log in
- I did not get the login or reset email
- A staff member cannot access the account
- What to do if a scan does not work
- The scanner names a different Program
- The customer's wallet card has not updated
- Read your Audit Log
- My logo or background will not upload
- The card does not show my logo or business name
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