Your Audit Log is the record. Open Reports, then Audit Log, and choose Messages in the Event box: you get one row per customer card, newest first, saying which message it was and what that card actually got. Straight after a send there is a quicker way in, because the note at the top of Send Message links to that message’s own record.
What a row says
- The customer and their card, so you can go straight to that card’s own page.
- Which message it was, and what prompted it: one you sent, a birthday, a reward reminder or a trading location.
- What that card got. "We asked the wallet to show it" is the strongest thing there is. A card held back by the daily limit says so, and a card with no wallet pass yet says that instead.
Inside one message
One message’s own page repeats what you sent and who you sent it to, then lists every card underneath: the customer, their card code, what happened, and what Apple Wallet and Google Wallet each said. Any detail a wallet gave back is in the last column. It also carries the totals: how many cards, how many notifications were asked for, and how many the daily limit held back.
Each customer’s name links to their page under Customer Cards, so you can go straight from "this one did not work" to everything else about that card.
What the record cannot tell you
It records what LoyalPack did, not what a customer saw. There is no opened count and no read receipt, because wallets do not provide either to anybody. Treat "Notification requested" as the strongest thing that can honestly be said.
The record is kept for every message, including ones that reached nobody. A message sent to a group that turned out to be empty is still recorded, so you never have to wonder whether you pressed the button.