Day to day at the counter: scanning a customer card and adding a stamp.
- How to scan a customer's cardOpen the counter app, point it at their card, and see who they are and how many stamps they have.
- Add a stamp after a purchaseOne tap once you have scanned, plus what happens if you tap twice or the card is full.
- Find a customer without their cardThe camera will not read it, or they have not got their phone. Two ways through, and who can use each.
- What to do about a stamp given by mistakeStamps cannot be taken back. Here is what that means in practice, and the one mistake that can be undone.
- Use LoyalPack on more than one deviceTwo tills, a phone behind the counter and a tablet on the floor: how to run them all without getting in a muddle.
- Train your staff to stamp cards consistentlyFive minutes with whoever works the counter, and the two or three rules worth agreeing in advance.
Still stuck?
If none of this covers it, send us a message and a person will reply. Tell us what you were doing when it went wrong, and we can usually sort it in one message.