What happens when a card fills up, and how to give the reward.
- How rewards are earnedWhat a stamp is worth, when a card counts as full, and what happens if you change the number later.
- Spend a customer rewardWhat to tap when a card is full, and what happens to the stamps afterwards.
- Keep a reward for laterWhat Not this time does, why the customer keeps both the reward and the visit, and what you see on every scan afterwards.
- What happens after a reward is spentWhere the stamps go, what the customer sees next, and what gets written down.
- Undo a reward spent by mistakeThere is no undo button, but this is the one mistake you can put back exactly as it was.
- Reward wording examplesThe reward is the one line every customer reads, printed exactly as you type it. Some that work, and why.
- Explain rewards clearly to customersWhat to say when somebody joins, and the one thing the card does not say for you.
- Stopping a reward being spent twice, or before it is earnedWhat LoyalPack stops on its own, and the two habits that cover the rest.
Still stuck?
If none of this covers it, send us a message and a person will reply. Tell us what you were doing when it went wrong, and we can usually sort it in one message.