When something does not behave, start here.
- I cannot log inWork through these in order. Most of the time it is the email address rather than the password.
- I did not get the login or reset emailWhere it usually is, and what to do when it really has not arrived.
- A staff member cannot access the accountInvitations, roles and the two things that quietly shut somebody out.
- What to do if a scan does not workType the code instead, and what each message on the scanner is actually telling you.
- The scanner names a different ProgramThe heading and the card can name different Programs, and the card is the one that counts.
- The customer's wallet card has not updatedWhy a pass can lag behind the stamps you have added, and the one thing that always brings it up to date.
- Read your Audit LogOne list, newest first, of everything that has happened on your account: stamps, rewards, wallet updates, messages, and the changes you make to your locations. Filter it, then take it away as a spreadsheet.
- My logo or background will not uploadAlmost always the file type or the size. Here is what each one accepts.
- The card does not show my logo or business nameThese come from your account rather than from the Program, which is usually the whole answer.
Still stuck?
If none of this covers it, send us a message and a person will reply. Tell us what you were doing when it went wrong, and we can usually sort it in one message.