Check these, in this order
- Your junk or spam folder. This is where it is most of the time.
- The address you actually typed. A typo sends a real email to somebody else.
- Any filters or rules on the mailbox, and the Promotions tab if you use one.
- A minute or two of patience. It is usually seconds, but mail is not instant by design.
Ask for another one
You can request another sign-in link or another reset code. There is a limit of a few requests per address in a quarter of an hour, so if nothing arrives after two or three attempts, stop asking and read the next section: more requests will not help.
If it genuinely has not arrived
Some business mail systems quarantine messages from senders they have not seen before, and the person who would have to release it is often not you. Ask whoever looks after your email to check the quarantine for mail from loyalpack.co.uk, and to allow it.
Still nothing? Email us from any address you can send from and tell us the address the account is under. We can look from our side.