Worth knowing before it happens: there is no way to remove a stamp once it is given. Nothing in LoyalPack takes one back, and this guide is about what to do instead rather than where the button is.
One stamp too many
Leave it. It is one stamp in the customer’s favour and they will never know it was wrong. Do not try to even it up by holding back a stamp on their next visit: that turns a small error of yours into an argument at the counter, and it is the customer who remembers it.
You stamped the wrong person
Scan the right customer and stamp them too. The wrong card keeps its extra stamp, which costs you a fraction of one reward, and the right customer gets what they came for.
The one that can be undone
A reward spent by mistake. Spending takes exactly the number of stamps the reward costs, so scanning the card again and using Award stamp that many times puts the customer back where they were.
What will not happen
- A double tap on the same card a moment apart is treated as one stamp, and the screen tells you it was already counted.
- A full card refuses another stamp until the reward is spent, so you cannot quietly run past the reward.
Every stamp and every reward spent is recorded with the person who was signed in at the time. If you need to work out what happened, that is under Reports, on the Audit Log.