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What customers need to use LoyalPack

Getting started

The short answer is a phone. This is the longer one, for when somebody asks at the counter.

What they do need

  • A phone that can open a web page. Any reasonably recent one will do.
  • A way to reach your sign-up page: the camera to scan your QR code, or the link if you have sent it to them.
  • Whatever your Program asks for on that page. Out of the box that is a first name and an email address, and the address is how LoyalPack recognises them if they come back to sign up again. You can turn either off, and a Program that asks for neither needs nothing but the tap.

What they do not need

  • An app. There is nothing to download.
  • A password or an account to sign in to.
  • Apple Wallet or Google Wallet. Adding the card there is nicer, but the card works as an ordinary web page either way.
  • Any payment details. A LoyalPack card is a loyalty card, and it holds no money.

If their camera will not scan

Some older phones will not read a QR code from the camera app. Your sign-up link is ordinary text, so you can read it out, write it down or send it in a message and they can type it in.

A customer with no smartphone cannot hold a LoyalPack card, because the card is a page on a phone. That is worth knowing before you take a paper scheme away entirely.

Still stuck?

If none of this covers it, send us a message and a person will reply. Tell us what you were doing when it went wrong, and we can usually sort it in one message.

So we can reply. We use it for nothing else.

Optional. Handy if it is quicker to talk it through.

A few words, such as: stamps not showing on a card.

What you were doing, what you expected, and what happened instead.