What changes
- Free: up to 25 customers.
- Pro: unlimited customers.
That is the only difference in LoyalPack itself. Both plans have every feature: up to ten Loyalty Programs, up to ten account users, Send Message, Scan updates, Reminders, Birthday messages, location messages, Locations, Reports and the printable signs on each Program’s Resources tab.
Pro is £29 a month excluding VAT. Where annual billing is available on your account it is £319 a year excluding VAT, which is eleven months paid for twelve months of Pro. If the annual option is greyed out, it is not switched on yet and monthly is the way in.
As you near 25 customers
You can continue evaluating LoyalPack with up to 25 customers. Upgrade whenever you are ready for more. So the limit never catches you out at the counter, we email the account owner once each time the count reaches 20, 22, 24 and 25 customers, with where you are and what happens next. Nobody else on the account is emailed, and Pro gets none of them. Account, then Billing, always shows your count, so it is there to check whether or not an email has reached you.
How to upgrade
- Go to Account, then Billing.
- Choose how often you want to pay.
- Choose Upgrade to Pro.
- Pay on the Stripe page that opens.
Stripe handles the payment, the VAT and your receipts. Confirmation usually takes a few seconds, and the Billing page shows Pro once it lands. Later, Manage subscription with Stripe on the same page is where you change a card or cancel.
What happens if you reach the Free limit
Your twenty-sixth customer still gets their card. That starts a seven-day window in which everything your customers use keeps working: customers can still join, cards can still be scanned, stamped and have rewards spent, Wallet cards keep updating, and the automatic messages you have switched on, Send Message and your scheduled location messages carry on. Only your Dashboard, Programs and Customer Cards pages close until you upgrade. Opening one of them shows the exact date and time the window ends, and a way to upgrade if you are the account owner or an Administrator. Account, then Billing, shows the same date and time, and LoyalPack App names it before each scan.
If the window runs out before you upgrade, new sign-ups, scanning, adding stamps and spending rewards stop, and so do automatic messages, Send Message and scheduled location messages, until you move to Pro. Send Message, Reports, Users and Locations close then too. Billing, the closed pages and LoyalPack App all say so.
Nothing is ever deleted for being over a limit. Your customers, stamps and rewards are all kept, and cards already in wallets stay as they are and can still be opened and read. Upgrading turns everything back on as it was.