Under Settings, then Locations, you can list the places your business trades from. Adding them does two things: your reports can tell one place from another, and your customers’ wallet cards can be told where you are.
You do not have to. With no locations set up, everything works exactly as it did, and stamps are simply recorded without a place against them.
Add a place
- Go to Settings, then Locations, and choose Add location. It opens a page of its own.
- In the search box above the map, type the shop name, the street or the postcode, and choose Search.
- Pick your place from the answers. The map moves to it and drops a pin.
- Drag the pin, or tap the map, until it sits exactly where you trade.
- Under Location Details, give it a name your staff and your customers would recognise, like Audley Road or Diss Town Market.
- Choose whether it is Static or Roaming.
- Choose Add Location. You are taken back to your list, with the new place on it.
Static is somewhere you are always open: a shop, a salon, a unit. Roaming is somewhere you trade at only sometimes, like a market stall or an event pitch. Every place starts as Static, and you can change it whenever you like by choosing Edit beside it.
There is no address to fill in. A wallet card is told where you are as a point on a map, not as a postal address, so the pin is the whole of it. Where the pin sits is what gets saved, and there is nothing else to type.
A location needs a pin before it can be saved. Until there is one on the map, Add Location will tell you so rather than saving a place LoyalPack cannot point at.
The time zone your trading times are read in comes from the pin itself, so drop it in Chicago and your times are Chicago times. Move the pin a long way and the time zone follows it. You are not asked for it, and there is nothing to keep up to date.
If you move around
A mobile business adds one location for each place it visits, rather than one entry that moves around. Tuesday’s market and Thursday’s car park are two rows, and both are Roaming. That is what keeps your history honest: a stamp taken at the market still says the market, months later, whatever you are doing this week.
Set a regular week
Once you have somewhere Roaming, your Locations page gains a week: a row for each day, Monday to Sunday. Choose Add event on a day, pick which of your roaming places you are at, give it a start and an end time, then choose Save schedule.
A day holds as many events as you trade at, up to six. If you are outside the station in the morning and on the high street at lunch, that is two events on the same day: fill in the first, then choose Add another event and fill in the second. To move a market from Thursday to Saturday, take it off Thursday with the cross at the end of its row, add it to Saturday, and save once: nothing changes until you save.
The times are read in the place’s own time zone, which comes from its pin. Nothing is sent to anybody when you save a week: it is a note of where you usually are, and LoyalPack uses it to have the right place already chosen when somebody stamps, and to work out which of your stops are worth putting on a card.
Pausing an event
Every event has an On switch at the start of its row. Turn it off and the event stops happening: the scanner does not offer that place, your customers’ cards are not told about it, and nothing is announced for it. Everything you set up stays exactly as it is, so the pitch, the two times and any message you wrote are all still there when you turn it back on. That is what to use for a market you are not doing this month, rather than taking the event off the day and typing it in again in the spring.
An event that is running right now cannot be turned off or removed until it has finished, and its switch and its cross are greyed out while it is. Everything else about it can still be changed, so if you are staying until four you can move the end time there and then. An event that is off and not running can be removed like any other.
Turning an event back on starts it from its next occurrence. If you switch a Tuesday event back on during Tuesday’s trading, LoyalPack will not let you: it would put your stall on people’s cards halfway through a morning it had said nothing about. The same answer comes back if you move an event’s times onto the time it is now and turn it on in the one save, because that is the same change made in one go.
A week is not an announcement. Saving it does not message your customers, and it does not push anything to a wallet card.
Your trading week is the whole of what LoyalPack knows about when you are where. If a week changes, change the week: move the times, pick a different location, or take an event off a day with the cross at the end of its row. Whatever the week says on the day is what the scanner offers and what your customers’ cards are told.
What the scanner does
Each device remembers the last place it stamped at and keeps using it, because the next scan is nearly always at the same place as the last one. Somebody who moves pitch chooses the new one once, and it sticks for the rest of the day.
If nobody has chosen, LoyalPack falls back to your only location if you have one. If it genuinely cannot tell, the stamp is still recorded and the place is left blank rather than guessed at.
In the LoyalPack App on your phone, that choice is on the screen rather than behind a setting. Once you have added any locations, a map pin appears at the top of the Scan page: it reads Set location in red until somebody picks a place, and then shows the place’s own name in green. It stays in that one spot the whole time, before and after you scan somebody, so you can always see where the stamp you are about to add will be recorded.
Tap the pin to get the list. Your static places and your roaming stops are under headings of their own, and No Location Set is at the top for a day you are not at any of them. Tapping a place saves it straight away and closes the list. The phone remembers it, so the next morning at the same pitch there is nothing to choose.
Picking a place is optional and it never gets in the way. You can scan, add stamps and spend rewards with the pin still red, and if a place is deleted while a phone is set to it, that phone quietly goes back to no location rather than stopping.
Letting the phone offer the place
The app can offer the place you are standing at, so nobody has to remember to change the pin after moving. Once you have scanned a customer and their card is on the screen, the phone works out where it is, once, and compares that against the map pins on your own locations. If you are at one of them, and it is not the place already chosen, a small box asks whether to set it. Choose Set location and it is saved exactly as if you had picked it off the list yourself.
A shop, a salon or any other static location counts as being there within 100 metres of its pin. A roaming stop is given 250 metres, because a market or a car park is a space rather than a doorway and the pin sits somewhere in the middle of it. If more than one of your places is that close, the box lists them closest first with how far away each one is, so two pitches on the same field can be told apart.
It asks at most once per customer, and it does not keep asking. Choose Not now and that same set of places stays quiet on that phone for the rest of the day. Move to a different pitch and the new place is offered straight away, because it is a different answer to a different question.
The phone asks for location permission the first time a scanned card leads to a suggestion, and never before: opening the Scan page checks nothing, and the app never follows the phone around. Say no to the permission and everything carries on exactly as it did, with the pin at the top of the page to set by hand. Where the phone is stays on the phone: it is used there to work out which of your own places you are at, and it is not sent to LoyalPack and not recorded anywhere.
Reading it back
Under Reports, the Audit Log gains a Location column and a filter, so you can ask how the Thursday market did. Not recorded is one of the choices, which is how you find the tills that are not sending a place yet. The Overview graph gains a Location dropdown of its own once two of your places have activity behind them, so you can draw one pitch at a time.
The Audit Log also records the changes themselves, with the name of whoever saved them: a place added, edited or deleted, and every event in your trading week as it is added, edited or deleted. If a Tuesday pitch has quietly moved, that is where to look. The Event filter has Locations and Daily events for reading them on their own.
Wallet cards, and being found nearby
Locations with a pin are sent to Apple Wallet and Google Wallet, up to ten places at a time. A Static location is always sent. A Roaming location is sent only while one of its events in your trading week is running, so a Roaming place with no events is never sent. Both wallets may then make the card easier to find when a customer is nearby: a phone can offer somebody their loyalty card as they walk past. It is Apple and Google who decide whether and when to do that, so treat it as a helpful nudge rather than a notification you are sending. Neither of them tells us whether anything was shown.
Each location has a Nearby suggestion text of its own, on the same page you gave it a name. That is the line a phone would show if it offers the card near that place. Leave it blank and LoyalPack writes one from your business name and the location’s name, which is what every location started with.
It is a suggestion and not a message. Nothing you type there is sent to anybody, it does not use any of your message allowance, and a customer only ever sees it if their own phone decides to bring the card up. To actually tell your customers something, use Send Message.
Stops that have finished
If you keep a trading week, the place you are at is added to your customers’ cards at that event’s start time, and taken back off at its end time. Both happen on their own, within about five minutes, and neither sends anybody a message. So a market that opens at nine is not suggested before nine, and one that finishes at two o’clock stops being suggested at two o’clock, rather than lingering on the card until that customer is next stamped.
- It happens whether or not you tick Try to tell customers on that event. The tick box is about asking for a message, which the wallet may or may not show; this is about the card being right.
- The times are read in that location’s own time zone, from its pin.
- A stop is only ever on the card while its event is running. Saturday’s pitch is not on anybody’s card on Thursday, and the card does not list what is coming up: it says where you are, not where you will be. Somebody who wants the week ahead needs it from you, on a sign or in a message.
- Apple Wallet and Google Wallet take a pin and nothing else. Neither takes a time with it, so this is LoyalPack adding and removing the pin at the right moments, and the wallet itself decides whether and when to bring the card up near it.
- A place you delete comes off your customers’ cards at the next check, along with everything else you have changed.
- Your trading week repeats every week. There are no one-off dates or special events: a week that changes is changed on the week itself.
Other changes reach your customers’ cards on their own as well, with no message sent: changing a place between Static and Roaming, moving its pin, renaming it, or changing your trading week. Allow about five minutes, and then however long each phone takes to catch up, which is up to the phone. Neither wallet promises to bring the card up nearby at all.
Changing a Roaming location to Static clears its events from your trading week, because a static place is always sent and has no week of its own. The Audit Log lists each event that was cleared with its day and times, so you can add them back if you change it again.
When a place closes
Choose Delete beside it in your list. LoyalPack asks you to confirm, then takes the place off your locations: it stops being offered on the scanner and stops being sent to wallets.
Anything you had scheduled there goes with it. Its days in Your trading week are removed, so nothing is left standing for a place you no longer trade at. The rest of your week is untouched.
Nothing you have recorded there is lost. Every stamp and reward already recorded at that location is retained, and you can still filter your reports for it afterwards, so questions like ‘how did the Thursday market do before we gave it up’ still have an answer.
In your reports it keeps its name with the date it went added to it, so ‘Diss Market (deleted - 30/08/2026 14:22)’ is the Diss Market you closed that afternoon. That is also what lets you use the name again: add a location called Diss Market next spring and it is yours, as a fresh entry with its own figures.
Deleting cannot be undone. If you want the place back you add it again, which gives you a new entry: your old figures stay with the old one.
Only an Administrator can manage locations. A Team Member does not see the tab, though the place they are stamping at is still recorded.