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Test your enrolment flow before going live

Customer enrolment

Ten minutes with your own phone, so the first real customer is not the one who finds the problem.

Do this on a phone, not on the computer you set the Program up on. What you are checking is the thing a customer does, and they will not be at a desk.

  1. Point your phone camera at your printed QR code, exactly as a customer would.
  2. Check the page that opens: your business name, your logo, and the right reward wording.
  3. Fill it in with an email address you can open, and tap Get my card.
  4. Add the card to Apple Wallet or Google Wallet, and look at the card page as well.
  5. Open LoyalPack App on another device, scan your own card, and add a stamp.
  6. Check the count moved on your phone.
A customer sign-up page in the business's own green, headed Harper Lane, with First name and Email fields, an optional offers tick box, and a Get my card button.
The page you should land on. If it says the wrong business name or the wrong reward, fix that before you print anything else.

What to look for

  • Does the QR read from the distance a customer will actually stand at?
  • Is the reward wording the one you would say out loud?
  • Did the stamp appear on your phone after you scanned it?

Your test sign-up is a real customer record and counts towards your plan, so use one email address rather than a different one each time. On a Program that collects no email address, every test tap is a new customer record, so tidy up as you go.

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Still stuck?

If none of this covers it, send us a message and a person will reply. Tell us what you were doing when it went wrong, and we can usually sort it in one message.

So we can reply. We use it for nothing else.

Optional. Handy if it is quicker to talk it through.

A few words, such as: stamps not showing on a card.

What you were doing, what you expected, and what happened instead.